Forum Discussion

angelyaren1's avatar
12 months ago
Solved

Payment issues

I tried to purchase the game. When i did it took my money twice. I was going to pay $16 but the app took $32. What will i do?

  • Hello @angelyaren1 

    If you've been double-charged for this purchase, you can reach out to the live support team so they can review your billing information and get that extra charge refunded- refunds aren't something we can help with here on the forums as we don't have access to your specific account details.

    For help on getting this refund processed, you can contact live support by following these steps

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hello @angelyaren1 

    If you've been double-charged for this purchase, you can reach out to the live support team so they can review your billing information and get that extra charge refunded- refunds aren't something we can help with here on the forums as we don't have access to your specific account details.

    For help on getting this refund processed, you can contact live support by following these steps