Forum Discussion

Re: Can't install EA Desktop App

I was having the exact same issue, and I tried the solution above (creating an Electronic Arts folder and moving the downloaded install file) and this did not work.  I noticed that my difference was I did not have any version of Origin installed already from doing a clean OS install a few months ago, so I went ahead and downloaded and installed Origin and made sure to sign in, then I RE-downloaded the EA Play installer and ran it from my downloads folder like a normal user would, and it installed the new beta launcher correctly as "origin"inaly intended, pun also intended.

7 Replies

  • Ilove2lips's avatar
    Ilove2lips
    5 years ago

    I had to relog into my old account just to thank you for this. This is what fixed the issue.

  • Howdypop's avatar
    Howdypop
    4 years ago

    hey, im having the same problem, i re-installed origin, logged in etc. I then downloaded the eaplay desktop file yet again and tried to run it as administrator, run it, run it from the Electronic Arts map etc, nothing worked and the only thing it does is open the picture i posted down below, nothing other than that happens. 

  • Same issue here, cannot install "EA Desktop" at all.

    None of the solutions on this forum helped (registry, folders, etc).

    From the .msi install log I can see an access denied error:


    Exception while creating C:\ProgramData\EA Desktop: System.IO.IOException: Access to the path 'C:\ProgramData\511c8495-4206-48ad-a812-5c8235d52b1a' is denied.


    The 511c8495-4206-48ad-a812-5c8235d52b1a string is randomly generated at each install.

    I can't run the EA reporter since it's never installed.

    Any suggestions?

  • mattystevo93's avatar
    mattystevo93
    4 years ago

    I'm having an issue where I try and install EA Desktop, it downloads and looks like it installs, but, nothing, it doesn't install,

    I've tried deleting temp files, registry files, installing the MSI file, creating the folders and all the suggestions people have said and it just refuses to install?

About EA app General Discussion

Got EA app questions? Let's chat here!1,619 PostsLatest Activity: 3 hours ago