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Re: Can't install EA Desktop App

Hi guys, i found a solution for the ppl who can't install EA desktop app, if he had the similar problem that i had.

I had a problem that i couldn't install it, it didnt pop up but it was running in the back as Task manager said.

Simple thing caused the problem is... Your system username

Bcs if your pc named like mines that contained á,é,ó or any char like that, the installer couldnt read it.

So all you have to do is change ur System username

  1. From the Windows desktop, open the Charms menu by pressing the Windows key plus the C key and select Settings.
  2. In Settings, select Control Panel.
  3. Select User Accounts.
  4. In the User Accounts window, select Change your account name to change the username for your local Windows account.
  5. reinstall your pc

OR

You can make a new system user (this is what i did bcs its easier and faster)

  1. Open Control Panel and goto User Accounts.
  2. Select Manage Another account, then at the bottom of the window popped up u will find Add a new user in PC settings.
  3. You follow the steps create a new user with nothing special characther in it like:"eaplay"
  4. You restart your pc and log onto the new user and install the ea desktop app there, its should work instantly
  5. After its installed to the default install location C: ProgramFiles\Electronic Arts ----> u copy the whole folder , and save it to your other hard drive(or anywhere else where u can access it from your default user) which u will can access from your default user
  6. and... u done!

I hope it helped any1.

If i can help you with anything or didn't understand something please let me know 🙂

4 Replies

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Hi @Imyourbee,

    Thank you for sharing these solutions!

    We did notice that the EA app didn't always play nice with the special characters in your Windows username. There was a recent update for the EA app where some issues with non-Latin characters not playing nice with the app. Did you notice a difference and could you install the app even when using special characters since the update?

    https://trello.com/c/Op5LYJXb/215-updates-ea-desktop-version-1201345003

    • Fixed issue with non-Latin characters and unsupported languages.
      The app got a little tongue-tied when downloading games to folder names that didn’t use the Latin alphabet. Thankfully, we have the missing piece of the Rosetta Stone, so we were able to translate and get downloads back in working order.

  • Hello, after I install the ea desktop app and change the folders to somewhere I can access with the admin account, can I delete the other user I created or no? 

    Thanks a lot, you helped me so much! 

  • @Imyourbee Thank you so much!! This needs to get fixed!!! I didnt even have any weird characters in my account name. I just changed it to the same thing but left out the space in the middle and it worked!
  • IbalaI's avatar
    IbalaI
    3 years ago

    Hello, so I finally managed to install it but if I try to run it on my default user it wont run.

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