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A couple days ago i used revo uninstaller and deleted the Electronic Arts folder that remained after uninstalling the ea app. Then i booted up the game and let the ea app reinstall itself, the game suddenly worked. I thought i fixed it permanently, but after trying to start the game up again a day later, the same issue presented itself. I tried the same thing i did the day before, but it didnt work.
- EA_Solaire2 years ago
Community Manager
Have you verified that you have the correct Steam account linked with your EA account? Please look over the Connections page on your EA account to check that you have your Steam correctly linked here.
The correct account is linked. Ive changed my steam email to the same one i use in my ea account. I was using two separate emails. It doesnt seem to have changed anything. I also cant just open the ea app. I sometimes get a blank error, like the one in the screenshot, but saying EADesktop instead.
- EA_Solaire2 years ago
Community Manager
Thanks for those details, let's give these steps a try for the EA app:
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
- Try lowering your User Access Control Settings:
- Close the EA app
- Click the Windows button and type "UAC" in the search field
- In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
- Click Okay the bottom of the window
- Open the EA app client and try starting the download again
- Uninstall and reinstall the EA app
Ive tried all of those options, even adding the app as an exception in Windows Defender. I dont know if any background processes are intervening. Ill add some screenshots of everything thats running in the background, i dont think ive opened any apps that caused these to be running. Do you know if any of these can cause trouble with the EA App and which ones i should close?
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