I've had same thing. Multiple tickets, customer support sessions that go round and round for hours, and then ultimately being told to just post here on the forums, where things largely get ignored. I started posting here over a month ago on this issue, and still nothing.
Community ManagerHey all, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a phone or chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or call
Darko
I have attempted NUMEROUS times to get someone to help with a genuine mistake made by my MINOR son. They do not care that he lost his own hard earned money on an issue that should be easily fixed. They have Absolutely HORRID customer service. NEVER recommending anyone ever. Disgusting to treat customers this way.
Sadly same experience here. there's a few missing games in my library since the forced upgrade from Origin to the EA App, like 12 or 13 tickets later, EA support seems either unwilling or
incabable of helping. they just spit out the same 3 troubleshooting steps, 2 of which don't even apply to my issue (VC errors and GFX card updating, seriously?)
I've been attempting in vain also to decipher the steps required to access live chat. any option leads to a FAQ or submit an email support request.
Anyway it looks like those games are lost forever. it's infuriatingly very bad support. never bying EA games again for sure; seems no guarantee your games will be accessible :/
