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Re: Slow Download Speeds on EA app

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 6accb73c-83e5-4129-844b-65f0c63eabb0
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 24/01/2023 3:35PM
Summarize your bug Download speeds for games on EA App are incredibly slow, this is not an issue on my end as other programs like Steam and Epic Games are completely normal.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to update or repair a game
What happens when the bug occurs? At first the download speed is normal, however after 1-2 seconds it plummets down to around 20kb per second, well below my usual 40MBps.
What do you expect to see? The game download at a normal speed, just like it does in other apps.

I have seen this bug reported numerous times online, have tried every supposed fix provided by EA, still the problem persists.

My regular download speed is 40MB per second, Games on other applications such as Steam and Epic Games work fine, however anything I try to update or download on the EA app is at an absolute snails pace of 20KB per second. My download speed on the EA app is set to unlimited, I've tried clearing the cache multiple times, checked my firewall, disabled backround programs, even tried a couple of solutions on reddit, still stuck at this very low speed.

This only started occurring about a week ago, before that I had no issues with download speeds and I haven't changed any settings which could of caused this issue to persist. I'm completely stumped and any working solution would be much appreciated.

5 Replies

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  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @DrPiranhaa have you spoken with your ISP in relation to this?


    Testing now and not seeing any issues with connection and I'm hitting speeds of 45MB+

    Darko 

  • @EA_Darko Thanks for your reply, No I have not, are you suggesting it could be an issue between my ISP and EA's servers?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    It could be a system issue, a connection issue or an issue with your network @DrPiranhaa.

    Generally issues like this are something you need to troubleshoot on your end.


    Darko 

  • I've tried downloading at a friends house, he has a different network provider and I'm still getting the same issue.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Testing this now @DrPiranhaa and seeing speeds I would expect to see considering I am using wifi and quite a distance from my router.


    It was hitting 45+MB/s for most the download.

    That you see it on more than one network I would recommend taking a look at your system.


    Darko