Forum Discussion

4 Replies

  • mxdolce1's avatar
    mxdolce1
    2 years ago

    It’s ridiculous. The time went to 14 minuets left and then the start chat button finally popped up in red. I clicked on it thinking I was going to get an advisor…it just brought me right back to making a claim. At this point I’m close to calling the BBB and canceling my Xbox live account. EA HELP we are posting on your chat and nothing is being resolved. This is abuse at this point. I’ve purchased a game and just want to play it. How is this legal? Please help us

  • I don't even understand how they supposedly contact us? There's no chat window, so do they call or email me? 

  • 3232322323232's avatar
    3232322323232
    2 years ago

    And they've got the audacity to send me a link to a survey without even having acknowledged a single one of my queries lol.

  • CrazyMC101's avatar
    CrazyMC101
    1 year ago

    WTF... I recently chatted with the support (I think it was human 😉)

    I deleted my old registered Mail-Adress, registered on steam (which was also registsted at EA I think).

    I had 2FA activated on EA-Account.

    I bought a new iPhone, was not able to recover the 2FA settings.

    I try to launch an EA game... it wants me to serve the 2FA code (I don't have any code, and no access to the old mail account - And I don't have any backup of my old 2FA App as mentioned). 

    I created a new account on EA. So now, the message is, that I'am always registered with a different account on steam. Access denied. WTF?!?!?!?!?

    Can anybody provide me any help? Support at EA could not.