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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Xbox Ultimate Game Pass and Ea Play

@solan0 

Pending you've uninstalled EA Desktop and then re-installed it through the Xbox App, have you tried checking to see if you can download games under a different Windows User profile to see if it's a permission issue? 

7 Replies

  • solan0's avatar
    solan0
    5 years ago
    @EA_Blueberry Thank You. I did all those steps many times already. Unfortunately nothing helps. All other games for EA Play are downloading with no any problems. Only The Sims 4 is not starting download at all ...
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @solan0 

    When you go to download The Sims 4, what EA services do you see running in the background when you press CTRL ALT DELETE to bring up Task Manager? 

  • solan0's avatar
    solan0
    5 years ago
    @EA_Blueberry Hi, thank You very much for Your help. I tried step 1 and step 2 ( the difficult one ) but still doesn't work. I'm trying to download The Sims 4. I click "download" button and nothing happen. I tried to check it with ~ 10 other EA Games with same app. ( EA Desktop ) and everything works perfect. There's problem only with this 1 game ... which I really, really want to download. Thank You in advance for Your other suggestions.
  • solan0's avatar
    solan0
    5 years ago

    It was not installed at all because it's not able to download. That's The problem. Nevertheless my EA account was made for another region than microsofr account and I changed it. They are Both Polish now. 

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