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MARIAAAATELIH's avatar
2 months ago

Sims 4

Hi, I accidentally purchased the City Living expansion pack for The Sims 4.

When I try to request a refund through the official link, it says: “You have no games that qualify for a refund”, even though it hasn’t been 24 hours since the purchase.

In my account, it clearly shows that I purchased the expansion, and the money was taken from my bank account.

What should I do?

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hi there MARIAAAATELIH​ 

    If you're looking to get a refund on a pack, you'd want to contact the live support team so they can review your billing details and check your refund eligibility- here on the forums we aren't able to access your account information to take a look.

    You can contact live support for more assistance on this by submitting a help request here

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