Refund Request Issue
I recently purchased NFS Unbound from EA app through my Visa card. But this doesn't seem worthy of my purchase and I wanted to request a refund. I've checked the rules and it said refund request is elligible for first 24 hour after launching the game for the first time. However, as I tried to request a refund, the page said there's no game elligible for refund whereas I clearly meet the criteria for the refund. I have attached the screenshot of the game and the refund request page down here.
I'd be very glad and thankful if you can help me solving this issue.
Thanks.
[CM - Edited to remove attachment]
Hey RicoMeisterr,
As a heads up, I've removed that screenshot from your post as it shows your name and email. These are public forums so do protect your privacy and info!
If you meet the criteria otherwise and a game isn't showing up there, please contact support directly so they can take a look at the purchase and account in more detail than we'd be able to advise here on the forums. Thanks!
