Refund status showing failed . But i got refund request confirmation email. Its been 1 month , no update
Heya ppuuowski
If your refund request is showing as failed, you'll want to contact live support so they can take a look at your billing details and see what's going on- here on the forums we aren't able to access those details to investigate further.
Please submit a help request from the site here to speak with live support on this.
Hello dear friend from across the world, im happy to inform you that I contacted the live chat support so many times alot of them talking like scripted bot but finally i found some like human being his name was Jomari . He is a really professional supporter that he checked the problem with my refund and he found that my card method not eligible for refund , and he bring the game back to my library, god bless him.
just open a live chat support under Refund request category. Tell them that please check why my Refund status failed on your website and not pending or processing.
no update , if its failed , atleast give us game access back. My card works fine too,
Any update? Im facing the same issue my credit card working fine
Community ManagerHeya ppuuowski
If your refund request is showing as failed, you'll want to contact live support so they can take a look at your billing details and see what's going on- here on the forums we aren't able to access those details to investigate further.
Please submit a help request from the site here to speak with live support on this.
