Sims4 game shows as unpurchased

Well, one day within the last 2 weeks the Spooky Stuff pack randomly showed up in game. All was good... until today.

Today, I bought the latest two kits, Pastel Pop and Everyday Clutter kits.

Neither are showing up in-game... just like before.

Even though BOTH the EA app says they are owned and installed. 😢 💔

Again... in the main menu of the actual game... it shows that I do in fact own both kits.

Pictures below... But again, like before, when I start to play and press SHOW ALL in Build and Buy... neither of the kits are showing up. 

Later I watched two Simmers on YT that have had the same issue. I don't know why the other randomly corrected... and So I don't know how to fix the issue. 

Previously, when I called EA customer support. It was like talking to a brick wall, unfortunately, I try all the mundane normal things, like repairing the app. Then, repairing the game.

Turning my pc on and off again. Clearing cache. They really tried to help me... but apparently, they didn't seem to know much about Sims4. Nor this situation.

I also have proof of sale from confirmation emails.

>> BTW I am using the new EA app, and not ORIGIN and the Simmers suggest deleting EA and trying to find the download for Origin again... that once in Origin everything works fine... I do not want to do this, as the previous issue cleared up. Not sure how though. Maybe when we got that last update, I don't know, I just know the similar issue before just cleared up one day. I assumed it was a one-time weird issue, but here we are again.

I have provided pictures once again. 

Pictures:

EVERYDAY CLUTTER kit --> shows that I own the kit and it is installed, from EA app menu

PASTEL POP kit --> shows that I own the kit and it is installed, from EA app menu

GAME MENU --> shows that I own BOTH kits, from Sims4 main menu > my kits