The infamous "violating terms of sales" ban
Okay, so me along with many other people encountered the same situation so I am posting it here, maybe it could help others in the future.
after lots of searching on my end it's safe to say that it's almost a sure fire method of recreating this ban to do the following:
have a steam account with no EA account linked to it -> buy an EA game on it and open it -> it will ask you to login with an EA account so you register a new one on the spot -> that account will get perma banned about a week after for violating "terms of sale"
and you lose the ability to use your steam account with EA games cause it's now linked to a dead EA account.
No matter how many appeals you submit they will give you the same AI-like responses about how they investigated so hard and found out that the ban was placed correctly and therefore it should remain in place.
so it's safe to assume that their system detects that a game was added to this newly created account without a transaction, but that's because you created the account AFTER the transaction, so the system thinks it's some kind of a fraudulent payment???????
Honestly what a joke, it's laughable to think that such a big company in the gaming industry can't hire a decent QA team which detects such a very blatant issue in their system.
and they can't hire a decent customer service that would actually for once take the appeals of the users seriously instead of just assuming that a "banned user would say anything to get himself out of a ban".
Basically, no one can help, but you did nothing wrong.
you bought the game on steam cause it was there, you created a new account cause you didn't have an EA account before.
and this issue have existed for years and they still haven't addressed it.
And I tried to dispute but the limit is only 3 so all hope is gone for unbanning the account.
I'm truly lost for words....