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leotenr's avatar
3 years ago

Unlink Xbox account via Microsoft account management page

There really should be an option to unlink an Xbox account from EA account from the Microsoft account's side.

Today I have tried linking my Xbox account to EA account via Xbox app + EA app on my PC and somehow a new EA account has been created with a wrong email (well may be I accidentally misspelled my email in the process). And now I can't fix the email or unlink my Xbox account. EA support cannot help me.

My only hope that the owner of the email that have been linked to this new EA account (my mistake or something went wrong on EA's side, not sure) will not mess with my data.

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @leotenr For linking issues like this, you can speak to an advisor and they can take a look at the account with you and provide you with the options. We know issues like this happen and it is something that can be taken care of in most cases.

    You can contact our live support at help.ea.com

    • To request a callback or speak with a chat adviser:
    • Click on your product Origin
    • Then select PC
    • Manage my Account
    • Can't log in or account linking

    Finally, you can choose to receive a callback or begin a chat.

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