Community ManagerHi there. It would be best to open a case with an advisor so they can give you more information on the ban. Do not submit a dispute as that will go to ToS instead of an advisor. Cases can be opened here.
Hi EA_Aljo,
Thank you for your reply. Just to clarify: I already followed that exact process. I submitted a case via EA Help without disputing the ban, specifically using the path for “Requesting information about a ban” so that it would reach an advisor, not the Terms of Service team.
Unfortunately, it’s been over a week now, and I haven’t received any answer—even though the first response (about the ban being expired) came within 24 hours.
That’s why I posted here. I’m simply trying to understand what caused the ban in the first place, so I can avoid it happening again. I’ve avoided using my EA Play Pro subscription for over a week now, just to be safe.
If there's any way for you or someone on the Community team to escalate this or forward my case internally, I would truly appreciate it.
Thank you again for your time and support.
Community ManagerWe're not able to help with bans or any account related issues over the EA Forums. You'll need to submit a new case if the other hasn't been responded to yet. Don't resume the case since that pulls it from the queue. Just create a new one and explain the situation.
They won't be able to tell you anything other than the initial reason you received the ban. The same reason you would have received in the email notifying you of the ban.
Hi EA_Aljo,
Thank you again for reading my post and taking the time to reply.
The only information I received so far—besides the fact that the ban had expired—was simply that my account had violated EA’s rules.
No specific explanation or detail was given.
I really appreciate your support either way.
