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CaptainWead's avatar
CaptainWead
5 years ago
Solved

Xbox Ultimate Game Pass and Ea Play

Hello, 

With the recent Ea play/ Xbox Pass i havent been able to touch any games from EA play due to an error i keep getting each time i try to download a game from the pass. I've seen a few people had this problem but it was never clear what should be done in order to fix that problem. Here's a screenshot of what's happening and images that show that both my Xbox and EA account are linked. What i've tried :

-Disconnecting from Xbox/EA and connecting both in different order

-launched EA as an administrator everytime.

-Restarted my pc. Uninstalled and cleared registery for a clean install of ea desktop.

-Checked the import friend option on EA desktop but i get the error ( We couldn't load your Xbox friends )

-tried to unlink and link by logging in with my EA ID instead of my Email but no options was there for me to log in with my ID so now i can't unlink for 6 months 

Please help, i've been struggling with this problems for 4 days now and i have seen no solutions whatsoever

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  • asher00017's avatar
    asher00017
    5 years ago

    Ok. I just solved this issue. Search UAC on windows and turn the knob all the way up for allow all in the setting and select OK.

    After this step sign out on both Xbox app and EA play beta app. Restart the apps and sign in.

    Try downloading the EA play game now from xbox app, the download will start from the EA play beta app.

    Enjoy!

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  • varimarta's avatar
    varimarta
    4 years ago
    @EA_Blueberry I tried everything that was in this post from the first page but nothing worked until this morning. Every time I click on install a game a message pop up saying there was an error trying to install, try again later, this message happen to appear for at least one month and had like 200gb of free space
    I tried again today and for surprise all games are avariable to download again.
    I really dont know what is happening but it seems to be a platform problem since its a Beta, but it could be like it blocks to random people and the go goog againg.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @varimarta

    Glad to hear it's working now for you, strange. Do you recall making any changes on your end at all the night before? Did you have any Windows updates that were installed?
  • varimarta's avatar
    varimarta
    4 years ago
    @EA_Blueberry I didnt do nothing, I even have GeForce update but I forget to download it.
    I tried everything but only the same error always pop up, we could say that maybe its a Beta error in the platform but blocking every game even free2play except the ones you bought its rare.
    I hope the devs can find what is making this because before that I was playing C&C resmastered edition and was fine but from one day to another this happened and nothing could be download from the launcher.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @IvanMatos04 wrote:
    @CaptainWead SOLUTION: Log out of the EA Desktop app. Should be on the sign-in screen then close your app so it isn't running, find the game you'd like to download, download it and this should prompt the EA desktop App to open in which you should see the download screen asking where you would like the file stored. Worked for me, let me know if I can help.

    Thank you for confirming, @antbro08 

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