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JackStillAlive's avatar
5 years ago

Your Game Failed to Launch error, literally unplayable games

Hi!

I downloaded Star Wars JFO through EA Play with Game Pass on PC, and I'm facing this issue. First launch went fine, but after that I am unable to launch the game, EA Desktop App(has to be the worst client I ever used) gives me an error saying "Your Game Failed to Launch. An error on our end caused your launch to fail. Try again a little later." and this has been going on for 4 days and I'm just so done with this client at this point....

Things I've tried:

  • Launch directly from EA Desktop
  • Launch from .exe
  • Launch from Xbox App
  • Reinstall the game, on different games too
  • Restart computer, 4 times
  • Reinstalled EA Desktop Beta(should be Alpha), twice, completely
  • Tried the outdatedEADesktop folder trick

Windows 10 64bit latest stable release, all drivers fully up to date.

Someone please save me

EDIT by EA_Jason: Don't attempt to bypass the swearfilter. 

4 Replies

  • @JackStillAlive 

    Please create a DxDiag in text file format and post it with your next reply.

    Go also to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

    If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

     

    You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @JackStillAlive 

    Make sure to restart EA Desktop and the PC, there are many updates for EA Desktop rolled out in the last days.

    Please tell us your EA Desktop build number after that.

    There are crashes of the "ioloSSTray.exe" and the "Microsoft.GamingApp".

    The "ioloSSTray.exe" should be related to your anti virus.

    Giving the very specific error message you mentioned in this thread, "Your Game Failed to Launch. An error on our end caused your launch to fail" I would suggest to first contact EA Support directly to see if they have more information.  

    If that don't helps you could try a clean boot.

    Disable the anti virus and software like Afterburner or similar in clean boot mode and test the game. 

  • I'm experiencing this problem too, and I found out that this embarrassing piece of low level software engineering creates a new folder - I guess - on every update.

    You can find out this detail aswell by checking the folder where the client's folder ("EA Desktop" folder) is stored on your hard disk. In the same folder you should see the second folder I mentioned before, named "outdatedEADesktop", or something like.

    According to my personal experience, you're having this problem because you selected a different folder to install your games. Probably, you chose a custom folder inside the "EA Desktop" one. In my case, I selected ../EA Desktop/games.

    So... what's happening on every update?

    • The client creates a copy of your current "EA Desktop" folder and renames it as "outdatedEADesktop"
    • Creates the "EA Desktop" folder once more and copies the "vanilla" folders and files from "outdatedEADesktop" to the new "EA Desktop"
    • Your custom games installation folder (at this point should be ../outdatedEADesktop/games in my case) is not copied through this software logic, because is not a "vanilla" folder, but a custom one
    • Result: The games installation folder was forcibly moved from a folder to another one, so the client is not able anymore to detect the correct installation of your games 🙂

    Obviously, is not your fault. We should be able, as users, to select another games installation folder, if we want to.

    Until this problem is resolved from the software's developers, you have two ways to deal with this:

    • Detele your current "EA Desktop" folder and rename the newly created folder from "outdatedEADesktop" to "EA Desktop" (not recommended, because you should do this every single time, and you would lose all updates)
    • Select another games installation folder, out of the "EA Desktop" client's folder (an irritating choice if you are a precise user just like me, but I recommend this one)

    I hope I've helped you.

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