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latioss2's avatar
latioss2
2 months ago

ACHAT FC 25

Bonjour, Voulant acheter FC 25 je me suis rendus sur l'application EA app. J'ai remarqué que je pouvais acheter le jeux grâce à 20.99  euros grâce à l'édition fidèle. Sauf que lorsque j'essaye d'ach...
problème d’achat
EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
2 months ago
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Bonjour @latioss2 , essayez dans un premier temps de vider le cache de l'application pour voir si ça permet de résoudre le souci. Pour vider le cache, cliquez sur les trois traits en haut à gauche de l'application > Aide > Récupération de l'application > Vider le cache.

Si ça ne fonctionne toujours pas, à quelle étape du paiement vous avez ce message d'erreur exactement?
  • latioss2's avatar
    latioss2
    2 months ago
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    Merci de votre réponse. J'ai réessaye 2 fois en vidant deux fois le cache cela ne marche toujours pas. Le problème survient lorsque je clique sur payer maintenant.

    • EA_Cath's avatar
      EA_Cath
      Icon for Community Manager rankCommunity Manager
      2 months ago
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      @latioss2 Merci pour votre retour! A tout hasard avez-vous essayé une autre méthode de paiement?

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Sauf que lorsque j'essaye d'ach...","body@stringLength":"283","rawBody":"

Bonjour,

Voulant acheter FC 25 je me suis rendus sur l'application EA app. J'ai remarqué que je pouvais acheter le jeux grâce à 20.99  euros grâce à l'édition fidèle. Sauf que lorsque j'essaye d'acheter le jeux je reçoit un message d'erreur. Pouvez vous m'aider svp

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Bonjour,

Voulant acheter FC 25 je me suis rendus sur l'application EA app. J'ai remarqué que je pouvais acheter le jeux grâce à 20.99  euros grâce à l'édition fidèle. Sauf que lorsque j'essaye d'acheter le jeux je reçoit un message d'erreur. Pouvez vous m'aider svp

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Si ça ne fonctionne toujours pas, à quelle étape du paiement vous avez ce message d'erreur exactement?","body@stringLength":"506","rawBody":"Bonjour @latioss2 , essayez dans un premier temps de vider le cache de l'application pour voir si ça permet de résoudre le souci. Pour vider le cache, cliquez sur les trois traits en haut à gauche de l'application > Aide > Récupération de l'application > Vider le cache.

Si ça ne fonctionne toujours pas, à quelle étape du paiement vous avez ce message d'erreur 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Merci de votre réponse. J'ai réessaye 2 fois en vidant deux fois le cache cela ne marche toujours pas. Le problème survient lorsque je clique sur payer maintenant.

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Non car je n'ai pas d'autre moyen de payement

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