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MiniQAQvQ's avatar
MiniQAQvQ
New Novice
8 days ago

About EA email address rebinding

During the process of changing my email address, a message appeared below the email input field stating: 'We are unable to complete your request. Your email address may be invalid, or you may have recently updated your address.' I would like to inquire about what this means and why I am unable to change my email address, as I have not updated my email recently.Furthermore, there are no issues with my email.It's inconvenient to reveal my personal information here, so it's a mosaic

 

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi MiniQAQvQ​,

    If you haven't recently updated the email, I'm not sure why that error is popping up for you. It may be best to connect with our support team directly for help with this. Our support team can help you update the email on the account once you've passed the security stage with them. This guide will share more on how to reach the support team:

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