Community ManagerHello @19Romulus84,
first, I put your post into a separate thread, as the issue is separate from the one you posted in. What do you mean that you can't open a new topic?
Regarding your issue, could you try emptying the cache in the app through the app recovery? For that, click on the three lines in the top left corner, go to Help, and then App Recovery. Did you and your friends have this issue from the moment you switched to the EA app, or did it start happening at a later point?
Regarding the other two issues, thank you for your feedback! The EA app team is continuously working on improving the app, and might add more features over time.
- Pythia
Community ManagerHello @19Romulus84,
could you repair the game in the EA app? And could you ask your friends to go on the forum as well and press the Me Too button? That way, we can estimate how many people have this kind of problem. This is the first time I have seen this issue, so it's important to figure out if this is a wider spread issue.
Does it only happen with Battlefield or does it happen with other games as well? You also said that crashes are an issue - is it the game or the app that crash or is it other programs, and if so, what kind of programs do you have running in the background?
Regarding the issue of posting on the forum, is the language that you have the forum set in English or a different one? There have been issues with this before, so it is important to always have the forum language set to the same language as the language of the forum - so English in the English forum, Polish in the Polish one, etc..
- Pythia
Community ManagerHello @19Romulus84,
I use the app quite extensively, partially due to my job and partially to simply play the games in my free time, and have also asked around the team - as of now, this isn't a known issue, so thank you for bringing it to our attention.
I was asking you about other crashes as you said in your first post, that "this problem occurs randomly, if something crashes, you can't open the application with the game on the bar and other times it can."
I was referring to those crashes. So it's the EA app that crashes? Are you getting some kind of error message when it does? Does it crash in a game, or does it crash on its own? If it happens during a game, is it one specific game? Could you check in the task manager if the EA app or a game takes up a lot of the PCs functions? If the EA app crashes, it makes sense that you won't be able to open the game after, as the game is reliant on the EA app being open in order to play it. Therefore, the issue with the minimizing might have something to do with those crashes.
I would first recommend doing the app recovery in the EA app - you can find that when you click on the three lines in the upper left corner and then go to "Help".
