Forum Discussion
Hello @19Romulus84,
could you repair the game in the EA app? And could you ask your friends to go on the forum as well and press the Me Too button? That way, we can estimate how many people have this kind of problem. This is the first time I have seen this issue, so it's important to figure out if this is a wider spread issue.
Does it only happen with Battlefield or does it happen with other games as well? You also said that crashes are an issue - is it the game or the app that crash or is it other programs, and if so, what kind of programs do you have running in the background?
Regarding the issue of posting on the forum, is the language that you have the forum set in English or a different one? There have been issues with this before, so it is important to always have the forum language set to the same language as the language of the forum - so English in the English forum, Polish in the Polish one, etc..
- Pythia
- EA_Pythia3 years ago
Community Manager
Hello @19Romulus84,
I use the app quite extensively, partially due to my job and partially to simply play the games in my free time, and have also asked around the team - as of now, this isn't a known issue, so thank you for bringing it to our attention.
I was asking you about other crashes as you said in your first post, that "this problem occurs randomly, if something crashes, you can't open the application with the game on the bar and other times it can."
I was referring to those crashes. So it's the EA app that crashes? Are you getting some kind of error message when it does? Does it crash in a game, or does it crash on its own? If it happens during a game, is it one specific game? Could you check in the task manager if the EA app or a game takes up a lot of the PCs functions? If the EA app crashes, it makes sense that you won't be able to open the game after, as the game is reliant on the EA app being open in order to play it. Therefore, the issue with the minimizing might have something to do with those crashes.I would first recommend doing the app recovery in the EA app - you can find that when you click on the three lines in the upper left corner and then go to "Help".
- 3 years agoBy writing the problem occurs randomly, I meant this problem. Now as I write this I have Battlefield V minimized in my taskbar and I can open the EA app. Now I exited the BFV game and immediately re-enabled the game and so far it works, the application can be opened when the game is minimized. As I write it happens randomly. The game then works normally, the only thing is that you can't open the EApp when you minimize the game, even the overlay to write with friends that opens with shift+F1 then works, but you can't open the application, I click the application 100 times and it doesn't respond, no it simply responds to an attempt to open it. For 2 days, when I turn off the computer, I don't log out of the application, I just leave it, maybe that's why everything works for me so far? I just logged out and back in now, launched the game and it's working for now. I know that if the application crashes, it will crash the game, it's obvious. This has happened to me twice already, but I'm talking about something else. I don't want to repeat myself, but I think you understand me. Randomly, it happens randomly, when I have Battlefield V open, and I drop the game to the bar and I want to open the application to, for example, buy the game, it can't be opened, the application must work and it works then because it doesn't kick me out of the game, it just can't open it, if i quit the game i can open the app right away. To be honest, I currently only have two games installed, Battlefield V and FIFA 23.
Can you tell me something about why there is no FPS counter, frame per second counter in this app? Are you going to add it, do you know anything about it? There was such a counter in the ORIGIN application. It's a nice addition and I'm sure a lot of people will find it useful. And a practical matter because it's not a bug, it's just an EA app that just doesn't have this function. Why can't I see what my friend is playing? I mean, I can see what game he is playing, but in ORIGIN I saw what mode he is playing, for example, conquest, breakthrough, frontline ... and I saw because it wrote what map the friend is playing specifically, it is not here. And the second thing, you can't join a friend from the application, you can only join a friend from the game and in ORIGIN you could join the game from the application and send him an invitation in the same way. In my opinion, this is a step backwards from ORIGIN. We are in the 2020s and there is no FPS counter in the application, I can't see what mode my friend is playing, what map he is playing, I can't send him an invite or join him. To me it's strange that old ORIGIN had it, and the new app should probably have more useful features or at least it should keep all the ORIGIN features and this app has less features than the old ORIGIN. Can you tell me why is that?- EA_Pythia3 years ago
Community Manager
Hello @19Romulus84,
if it happens again, try to repair the game and do the App Recovery, and send a message again.
As to the feedback and requests, I cannot say what will or will not be added in the future. The EA app team is listening to the community and is planning to add improvements to it over time. That is all I can say at the moment, and further improvements and information about the app will be communicated as they are revealed.
- Pythia
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