Forum Discussion

1 year ago

Battlefield 1 not installing on EA app

Battlefield not installing on EA app When I try to install Battlefield 1 on the EA app, it gets stuck on "Preparing" at 2%, and when I try to press pause or cancel, it does not let me. I try to clos...

technical issues

EA_Pulsar

Community Manager

1 year ago

Hey @pavelp177 Please use any app of your choice to clear your system registry first. Something like CCleaner will do.

Also, make sure to temporarily disable your antivirus and add the EA app to the exemptions list in your antivirus and firewall. Restart your PC afterwards. Launch the EA app as an administrator, and then check again.

Spoiler

While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.