@EA_DarkoI'm having the same issue as @I---quacker---I .
In my case, I bought the Ultimate Edition before launch, refunded it and bought the Gold Edition. Ever since being forced to use EA App on Wednesday (2022 Dec 7) I haven't been able to download Battlefield 2042. I've done everything the EA Help pages say and still no luck. Also, I am able to download any other game I've tried using the EA App (e.g. Apex Legends, Battlefield 1, Battlefield 4). Only Battlefield 2042 won't download.
I own the Gold Edition but the EA App wrongfully shows the Ultimate Edition in my game library (see attached picture). So I have to assume that the EA App is trying to download the Ultimate Edition but then fails because it can't verify the purchase. This seems like a very specific bug in EA's systems and a huge oversight. This is the only explanation because, as I said, I can download any other game in my library just fine.
Even more disconcerting, it appears the Gold Edition isn't even available for purchase in the EA store anymore. It only shows Standard Edition and Ultimate Edition. So I'm not exactly sure where that leaves me.
This needs to be prioritized @EA_Darko, @Straatford87
