Bought and downloaded Sims4 packs that won't show in game

Question

I recently bought the For Rent, Growing Together, Nifty Knitting, and Werewolves packs. I have the email confirmations, the money is gone from my card and the content is showing as downloaded in the EA app.

I have tried EVERYTHING to get them to work but no matter what I do, when I launch the game the packs are showing as not downloaded / not owned content. I have reset the app and the game, repaired everything, trashed all my mods, checked file locations, logged out and logged back in, literally every fix I've seen on here.

I just want to use the packs I purchased. Can anyone help please? There's no error code or anything so I don't even know what's wrong.

kryssiesim92 · Answer

Hey, you have to re-activate them in the new marketplace tab. Click on "My collection" if it says the pack is de-activated, hit "pack selection" and select the packs you want to re-activate. It will re-activate them an re-start the game.

Forum Discussion

Bought and downloaded Sims4 packs that won't show in game

1 Reply

Featured Places

EA app Technical Issues & Bugs

Recent Discussions

Installation error INST -21-25006

Packs Installing but not showing up in game

Bought and downloaded Sims4 packs that won't show in game

Update Loop

Game constantly updating