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Gargamel314's avatar
Gargamel314
3 years ago

BSOD with EA App launch

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) unable to use EA App to do this, sorry
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe BSOD
When did this happen? (dd.mm.yy hh:mm) All day long 05.02.23
Summarize your bug BSOD just after the login screen appears.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I really don't know
What happens when the bug occurs? Every time the EA starts, I get a BSOD and my whole computer turns off/reboots. As soon as the login screen appears this happens.
What do you expect to see? I'd expect to see the login screen, but this hasn't happened yet.

‌

I did just install an Intel Arc A770 with driver 4091. PC is an ASUS Srix Z690-A D4 running i7-13700K and DDR4-4000 MHz RAM. XMP profile is loaded, but I did try without XMP, same issue. No overclock. Attached is the picture I took of the BSOD screen. I have tried uninstalling the EA App with Revo Uninstaller, and reinstalling, I get the same result. This did work fine yesterday and the day before with all the same hardware. Origin launcher works just fine.

bug
mac
pc

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  • Gargamel314's avatar
    Gargamel314
    3 years ago

    @Whyreless4501 seems to work just fine. I'm trying something else though. I DDU'd and opened the EA app without any GPU driver installed (you can't uninstall EA app in its bugged out state). I'm going to install 4514 and install EA app with that version installed to see if it will take. It's such a pain. If not, I'll just stick with 4501 until the next driver release.

    ***EDIT***

    OK that seemed to work. You CAN access EA App with no GPU driver and it will load just fine. So Uninstalling it and reinstalling it, now the app loads just fine with version 4514 installed. I didn't have to reinstall my games either. SOMETHING gets corrupted in that app and the A770 does not like it. At least the fix seems workable. so...

    Uninstall GPU driver.

    Uninstall EA App completely with basic Microsoft GPU driver

    Reinstall GPU Driver

    Reinstall EA App.

    EA, are you listening? You've been very silent on this subject since I reported this months ago!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Some great info here everyone. One thing I would recommend doing when installing updates, especially for NVidia is to do a "fresh install". There are times that if I do not on my own, I get an error and have to redownload the drivers again.

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