When I start to download either games, it gives me an error message saying there was a problem with my download then pauses for eternity. This keeps happening all the time. Can somebody please find a solution to this?
P/s "MySims Kingdom" was installed successfully but somehow won't launch and will send me back to the EA app. It's irritating... Can someone help me out with this?
I'm having the same problem. Have you found a fix yet?
Yes. Also I updated my home's wi-fi and it got faster, so I successfully installed both games. Still, they both won't launch and take me back to the EA app.
Community ManagerHeya olkui and littletashibear
Could you let me know which storefront you purchased from (EPIC/Steam/EA app) as well?
Thanks!
I bought the bundle on the EA app
I purchased it off of the EA app.
Community ManagerThank you both! Could you also share a screenshot of the error you're seeing?
If you can run the EA Error Reporter and provide the Error Report number that would also be useful.
I am having the same issue. Both games just hang with a white screen and the loading blue circle. I have to hit ESC to exit. Report #5f777a39-558c-437b-b8c8-62c911b5c18d
There aren't any error messages. I just double-click on either of 2 desktop icons, wait for the game to prepare and it takes me back to the EA app.
Edit: I also think that Intel HD Graphics 4000 isn't strong enough to handle "MySims: Cozy Bundle". How can I configure my PC to be able to run this game? It's just stupid to make a re-release require higher computer specifications. Anyone, please help...
