Hi everyone,
It looks like we're starting to see recovery on this. You should now be able to log back into the EA app. When you have the chance please give it another try.
Thanks for bearing with us while we've been working to get this fixed!
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 6b8b7e64-3d26-4bc2-894e-8451cd7f9670
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 03/14/2023
Summarize your bug I "upgraded" to the new EA app from Origin. The first day I used it, it was okay. But today I had a HUGE difficulty trying to login. When I finally did only the games I didn't have installed on my PC showed up. So I logged out and tried to login. Same problems trying to login. So I uninstalled and reinstalled the EA app. Tried to login with issue finally got in and now ALL of my games are missing. At the top in the app it says "Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" This is crazy! I have had the account for over a decade, now all my games are missing?! Is there a way to go back to Origin or fix this? I can't play my games now. Not even the one that are already installed on my PC
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? At the top in the app it says "Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem"
What do you expect to see? My games
I "upgraded" to the new EA app from Origin. The first day I used it, it was okay. But today I had a HUGE difficulty trying to login. When I finally did only the games I didn't have installed on my PC showed up. So I logged out and tried to login. Same problems trying to login. So I uninstalled and reinstalled the EA app. Tried to login with issue finally got in and now ALL of my games are missing.
At the top in the app it says "Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem"
This is crazy! I have had the account for over a decade, now all my games are missing?!
Is there a way to go back to Origin or fix this? I can't play my games now. Not even the one that are already installed on my PC
I've had this too, luckily it's not because you've moved from Origin as I switched over a few months ago. I think there is something wrong with the app/servers as it wouldn't let me load in unless I unchecked 'keep logged in' and when it did load, my library would be empty and wouldn't register any games I had as existing when clicking on them in the store.
I think this issue is happening today because of the sims infant update. I switched from origin but have been using EA with no issues until today. Now all of my games are missing from my library and the app even lists them as games I could purchase. I have a desktop launcher for Sims 4 but every time I try to use it, it brings me to the EA app and shows me an empty library.
Ok! I was able to fix mine! I don't know what worked so I'll just share it all. I changed my setting to automatic updates for the app and my games. Then I signed out and resigned in a few times. My games appeared randomly!
I understand that this is probably happening because of the Sim 4: Infants update. I'm trying to not be annoyed but for this to take down the WHOLE EA APP is disappointing. What about your other players? I have no love for this use of apps when I'd perfer to just be able to click on my game as a singular app/program and go.
