Forum Discussion

LuckySimmer10's avatar
LuckySimmer10
Rising Adventurer
2 days ago

Cannot open my game due to EA App error (Error code: EC:10005) Update: fixed

Whenever I try to open my Sims 4 game via my home desktop screen, this error comes up via the EA App. I'm just so frustrated because I'm tired of having to go "through" the app when I just want to play the game. (It's caused plenty of issues, such as not allowing me to play the Sims 4 when offline, even though that capability is available normally at home, but for some reason, when I actually don't have any internet access, it doesn't work...but that's an issue for another time).

Today, I just want to be able to play the game, but the EA App is not letting me open it. I have tried restarting the app (as well as my laptop) and exiting it and reopening it multiple times, and disconnecting and reconnecting my wifi to no avail.

If anyone has any fixes for this or suggestions, I'd greatly appreciate it! Thank you!

Update: I was able to fix the issue by turning off my actual wifi modem and turning it back on, then reconnecting the wifi. :)

1 Reply

  • LuckySimmer10's avatar
    LuckySimmer10
    Rising Adventurer
    2 days ago

    Is anyone else experiencing this issue when trying to open the game today? I just want to play! I hate having to go "through" the EA app just to play the game. It's so frustrating, and I wish we could just open the game itself without the EA app being opened. It's caused plenty of problems when I'm offline too...but that's a different story.

    I have tried restarting the app (and the game) and my laptop, and exiting the app and reopening multiple times, as well as disconnecting and reconnecting to my wifi to no avail.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,103 PostsLatest Activity: 2 hours ago