Forum Discussion

Re: Cannot purchase new games

The 50% off bundle for Sims 4 is only within the EA app but every time I attempt to make a purchase it says I am offline and kicks me out and will not allow anything to be purchased.

I have already restarted the app, reinstalled AND repaired the app, ran app as administrator, cleared cache within the app, forced closed EA within Task Manager, installed the app on a completely new device and logged into that with same issue, restarted my router and modem, also tried an entirely different network, and credit card . 

I’m so frustrated because you cannot purchase this sale bundle anywhere else and it literally will not allow me to purchase it within the app. I think it is a server issue at this point but is anyone else having this issue??

5 Replies

  • JMC2427's avatar
    JMC2427
    New Rookie
    1 month ago

    I have also made sure that my computer and everything including GPU drivers were up to date.

  • JMC2427's avatar
    JMC2427
    New Rookie
    1 month ago

    I also completely deactivated windows security/defender and have restarted multiple times and nothing is working. Please can someone fix this server issue before the sale is over????

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 month ago

    I have also merged your posts together to keep everything in one place.

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