telfordsage Does your computer run Windows or macOS? These are the respective master threads for this issue:
[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game | EA Forums - 11831673
Sims 4 packs aren't loading in game | EA Forums - 7507537
Please try the suggestions, and if they don't help, let me know which OS you run.
mho2023 You'll need to uninstall the EA App version of Sims 4 and install only through Steam. Then download the packs you own through the EA App, but NOT a second copy of the base game. There is a more extensive explanation in the "I have a Steam install" section of the first thread linked above.
