Forum Discussion

omakcse's avatar
omakcse
2 years ago

can't download the sims 4, stuck on "preparing".

hi, i was wondering if anybody had any suggestions -- i've been playing the sims 4 for at least 7 years now and i've never had an issue. i recently deleted it and origin to free up space, and when i...
bug
mac
pc
justinb113's avatar
justinb113
Seasoned Veteran
2 years ago

I fixed it on Windows 11 doing the following steps. 

  1. Close the app (taskbar > exit)

  2. Task Manager > Processes > End Task: EA Background Service 

  3. Run (Windows key + R) > %ProgramData%\EA Desktop then delete everything there

  4. Run (Windows key + R) > %AppData% > Local then delete anything that says EA / Electronic Arts / Origin

  5. Run EA App as Administrator

After preparing for hours i did this and it immediately started to download.  

Nickle1206's avatar
Nickle1206
2 years ago

THIS WORKED FOR ME!!!!!!!!! THANK you SO much for this! It was stuck on preparing for EVER! did exactly as you noted and now it is downloading and will be done in 23 minutes 🙂 You saved the day!

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