Forum Discussion

omakcse's avatar
omakcse
2 years ago

can't download the sims 4, stuck on "preparing".

hi, i was wondering if anybody had any suggestions -- i've been playing the sims 4 for at least 7 years now and i've never had an issue. i recently deleted it and origin to free up space, and when i...
bug
mac
pc
justinb113's avatar
justinb113
Seasoned Veteran
2 years ago

I fixed it on Windows 11 doing the following steps. 

  1. Close the app (taskbar > exit)

  2. Task Manager > Processes > End Task: EA Background Service 

  3. Run (Windows key + R) > %ProgramData%\EA Desktop then delete everything there

  4. Run (Windows key + R) > %AppData% > Local then delete anything that says EA / Electronic Arts / Origin

  5. Run EA App as Administrator

After preparing for hours i did this and it immediately started to download.  

moonnyxx's avatar
moonnyxx
New Rookie
2 years ago

Unfortunately this hasn't worked for me. I've noticed that reformatting my drive as NTFS seems to get past the "preparing" part but download speeds are incredibly low and the estimated download time often shows an unrealistic amount. This isn't drive-specific, as I got my other NTFS USB drive and the results were identical. 

  • moonnyxx's avatar
    moonnyxx
    New Rookie
    2 years ago

    Update: I js did a full factory reset of my computer and that didn't do anything. Also here's a dxdiag if that helps.

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