Forum Discussion

omakcse's avatar
omakcse
2 years ago

can't download the sims 4, stuck on "preparing".

hi, i was wondering if anybody had any suggestions -- i've been playing the sims 4 for at least 7 years now and i've never had an issue. i recently deleted it and origin to free up space, and when i...
bug
mac
pc
DarkestPenguin's avatar
DarkestPenguin
New Traveler
2 years ago

EA's servers are unreliable. You can clear app cache in EA Play's settings and that will help your client re-establish a connection. But, it's holiday time, and EA has some of the most unreliable busted servers in existence.

Finesseundo's avatar
Finesseundo
2 years ago
@DarkestPenguin so true i tried everything but still have problems downloading it and they’re servers keep shutting down

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,885 PostsLatest Activity: 3 hours ago