Can't find product code
How do I install The Sims™ 25th Birthday Bundle? It doesn't appear in my EA app after i bought it and there is no product code in my confirmation email. HELP!
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Signe2306 You don't need a product code if you bought directly from EA. Do you still not see the game in your library? Please clear the EA App's cache and check.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
I ask in part because a few players have reported that their recent purchases didn't appear in their accounts for up to a day.
If it's still not in your game library, please go to ea.com, login, open Account Settings > Order History, and list the status of the purchase: Completed, Processing, or Failed.
