Can't install EA app (INST-14-1612)

@beanzzbunger Hey just to follow up, you did try these yes?

INST-14-1612 - Installation source missing

This error indicates that a problem occurred while installing one of the VC Redistributables, their installer wants to uninstall an existing version but the uninstaller appears to be missing.

Possible steps to resolve:

1. See Microsoft help topic available here:
1. https://answers.microsoft.com/en-us/windows/forum/all/problems-installing-microsoft-visual-c-2015-20....
2. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
3. Follow Common troubleshooting steps above.

Yep, and did a clean boot and now I'm getting the inst 14 5100 error

@beanzzbunger Have you created any other profiles for the computer itself? Has any other EA account been logged into that computer other than the one you use?

No but I'll try at some point and let you know, thanks

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@FuRious_Vizual wrote:

Pour l'erreur INST-14-1612 et 09-D8C2,  j'ai trouvé une nouvelle solution.

L'erreur provenait de Microsoft Visual C++ anciens, installés il y a quelques années, ensuite désinstallés mais dont la clef de registre était toujours enregistrée.

C'est cette clef de registre qui posait problème.

J'ai donc, avec Revo Unistaller, pu identifier et supprimer ces clefs de registres qui perduraient bien que les applications Microsoft Visual C++ étaient désinstallés mais toujours apparents dans le gestionnaire d'application.

Une fois les clefs de registre supprimées, j'ai redémarré mon PC, et relancé  EAappInstaller. Cela a fonctionné à merveille.

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For the INST-14-1612 and 09-D8C2 error, I've found a new solution.

The error was caused by older Microsoft Visual C++ software, installed a few years ago, then uninstalled, but with the registry key still registered.

That was theses register keys that was causing a problem.

I using Revo Unistaller, I was able to identify and remove these registry keys, which remained even though the Microsoft Visual C++ applications had been uninstalled but were still visible in the application manager.

Once the registry keys had been removed, I rebooted my PC and relaunched EAappInstaller. It worked like a charm.

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Thank you for the update on this one. I hope this helps other players with the error as well!

Cheers!