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MartinnSouzza's avatar
MartinnSouzza
2 years ago
Solved

Can't install game from Epic games

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
bug
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pc
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @MartinnSouzza Can we try going through the following link to connect your EA and Epic accounts? After trying to launch your game and check if the same message pops up. 

     

    If the error does continue try closing the EA app, verifying the game in Epic, and relaunching. 

     

    Cheers!  

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @MartinnSouzza Can we try going through the following link to connect your EA and Epic accounts? After trying to launch your game and check if the same message pops up. 

 

If the error does continue try closing the EA app, verifying the game in Epic, and relaunching. 

 

Cheers!  

  • MartinnSouzza's avatar
    MartinnSouzza
    2 years ago

    Hello @EA_Illium, unfortunately, the steps in the link you sent me did not work at all. Also, I can't launch the game because it isn't even installed, and I can't install it because of the bug. 

    • timonknr's avatar
      timonknr
      2 years ago

      I don't know if it can be fixed or not. I also ran into this problem. It's all EA games that are in epic, can't install.

  • TyberiusGaming's avatar
    TyberiusGaming
    2 years ago
    @EA_Illium This solution doesn't work. Are you going to suggest something else or leave us hanging with games we've paid for and can't play?
    • joshify's avatar
      joshify
      2 years ago

      did yall ever find a fix i just bought madden 24 and i cant install it becdause of the bug can someone help me

      • barnacleboi32's avatar
        barnacleboi32
        2 years ago
        @joshify Same thing here, I can't get EA App to open on its own or through Epic. I've tried all of the below if you want to give any a go

        1- Checked my internet connection, it is stable and fast.

        2- Uninstalled with Revo Uninstaller and reinstalled the app multiple times.

        3- Ended task on the EA background services.

        4- Set EA App to run as administrator

        5- Cleared the app data cache for anything EA related.

        6- Turned on Unicode time setting (?) or similar as another thread suggested that

        7- Turned off secure boot in BIOS as another thread suggested that

        8- Updated all drivers

        9- Unplugged the PC waited and plugged back in.

        10- Checked for corrupt files/ hardware

        11- Tried to create a separate admin account in Windows to open it.

        12- Attempted to open an EA game through Steam AND Epic and NEITHER can get EA to open, even if I had those programs install the EA app.
  • KrowSchizo's avatar
    KrowSchizo
    9 months ago

    I recently got Dragon Age: Inquisition through Epic Games and linking my account seemed to work but the game will not install on the Epic Games launcher, nor does it show up in my EA library despite the accounts being linked. Is there a solution for this bug yet? Other users seem to be having the same problem.

      • bjejweu0fzy8's avatar
        bjejweu0fzy8
        9 months ago

        @bjejweu0fzy8 wrote:
        @KrowSchizome too. Can't play after installing it at Epic Games

        I've already installed it but turn out this notifications pops out

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