5 years ago
Can't install/reinstall EA Desktop
Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Application Installer ...
- 4 years ago
If you are unable to install or reinstall EA Desktop, here is a list of possible workarounds for this problem:
Try this in order. (Make sure Origin is not running!)
- Run the EA Desktop installer as Administrator.
Right click the "EADesktopInstaller.exe" > Run as Administrator. - Use the MSI installer: (No longer works.)
- Press the Windows key and R at the same time.
- Type or copy and paste %PROGRAMDATA% into the new window > Hit ENTER.
- Type or copy and paste EA Desktop into the Windows Explorer search bar > Hit ENTER
- Double click the EADesktop-xx.x.xxx.xxxx-xxx.msi (The numbers may vary.)
- The MSI installer will give you three options > choose “remove”.
(If you never installed or attempted to install EA Desktop before, just try to install.)
- After the process is finished, you should be able to install with the normal installer or the *.msi. - Use the Microsoft tool to fix problems that block programs from being installed or removed.
You can find the tool and a guide here. - If you have a Windows user name with special characters in it:
Either:
create an new Windows user account with only ASCII characters in it. > Reboot > Log on to the new account > Test.
Or:
Press the Windows key and "R" at the same time.
Type or copy and paste "control" into the new window. (Without the quotes) > Hit ENTER.
Choose "Region" > Administrative Tools > Change Locale > Check "Beta: Use Unicode UTF-8 for worldwide language support" > klick "OK"
Reboot > Test. - If the installer hangs and crashes at 99% or similar.
Press the Windows key and i > Apps (Left bar) > Installed Apps > Scroll down to Microsoft Visual C++
At "Microsoft Visual C++ 2013 Redistributable" > click on the three dots > Modify > Confirm > Repair.
At "Microsoft Visual C++ 2015-2022 Redistributable" > click on the three dots > Modify > Confirm > Repair.
Restart the PC > Test.
Kudos to @Yarusof
- Run the EA Desktop installer as Administrator.