Forum Discussion

Lentexd's avatar
Lentexd
3 years ago

Can't purchase any Sims 4 expansion packs

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) I can't buy a Sims 4 expansion pack in the EA play catalog Which client functionality ar...
bug
mac
pc
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Hi everyone, 


Thanks for the reports!

This is a bug we're currently working on getting fixed. We appreciate you bearing with us while we're looking into it. 

Lentexd's avatar
Lentexd
3 years ago

Thank you so much, I see it is fixed!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Lentexd 

    Thanks for following up!

    It should be back to normal now. If anyone is still running into the same issue when trying to make a purchase please let me know. 

    • Katah96's avatar
      Katah96
      3 years ago

      It isn't letting me still.  when I try to click to buy something it just doesnt do anything and when i click on the view button it says "this pack is unavailable for purchase" on all of them

    • Turtle3421's avatar
      Turtle3421
      3 years ago

      Hello,

      I have been trying to purchase a expansion pack with a credit card,

      and when I'm on the last step it trys to say that I ran on out of spend,

      when I'm using my card. EA, do better, this is really annoying, I just want to get a pack. ☹️

    • donb4b4y4g4's avatar
      donb4b4y4g4
      3 years ago

      i bought a bundle..made a payment and received the bundle..and then i wanna purchase another expansion pack, which during the checkout it says that there was an error and cant be pruchased..this happened today 25/5/2023

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