Forum Discussion

Lentexd's avatar
3 years ago

Can't purchase any Sims 4 expansion packs

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) I can't buy a Sims 4 expansion pack in the EA play catalog
Which client functionality are you experiencing this bug with? Subscription Purchase
When did this happen? (dd.mm.yy hh:mm) 08-03-23
Summarize your bug When I try to buy a Sims 4 expansion pack, for example The Sims 4 Jungle or The Sims 4 Cottage Living, it says the game is not available for purchase. It says the game is no longer offered in the catalog. This seems odd to me, because the Cottage Living expansion pack is just 1,5 for sale. I already tried logging in again, but it still says it isn't there. How can I buy an expansion pack?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log in and try to buy a Sims 4 expansion pack
What happens when the bug occurs? It says there is no item you can buy
What do you expect to see? A link to a game to buy. I want to spend money on those expansion packs. So let me do that please

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Can't buy any Sims 4 expansion packs in the EA play app
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 08-03-23
Summarize your bug When I try to buy a Sims 4 expansion pack, for example The Sims 4 Jungle or The Sims 4 Cottage Living, it says the game is not available for purchase. It says the game is no longer offered in the catalog. This seems odd to me, because the Cottage Living expansion pack is just 1,5 for sale. I already tried logging in again, but it still says it isn't there. How can I buy an expansion pack?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? If you log in and try to buy an expansion pack of The Sims 4.
What happens when the bug occurs? You just can't buy the expansion packs.
What do you expect to see? I hope to see a link where I can buy the expansion pack. Please just let me spend some money

26 Replies

  • trav1295's avatar
    trav1295
    Seasoned Traveler
    2 years ago
    @alexandriabb This is happening to me as well. I wanted to buy an expansion pack before the sale ended and every card said my details were incorrect (even though EA charged the cards $1 each). Even a card I used a week ago to buy an expansion (saved to my account and made no changes) didn't work with the same error. I opened a case with EA Help and they did nothing and just referred me to look here. So now I've missed out on the sale and no one seems willing to acknowledge this issue.
  • thatbratmia's avatar
    thatbratmia
    Rising Newcomer
    2 years ago

    Hello, I just started experiencing this bug today. I was hoping to purchase some kits to aid me in decorating and cluttering, but I can't seem to buy anything from in-game or the EA App got Windows.

  • Hi there! I am experiencing the same issue as you. Were you able to resolve it at all? 

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