I have tried for many days to purchase a new Sims 4 expansion pack, but the same error comes everytime. I have tried with both mine and my friends debit and credit cards (we have different banks). Our cards work perfectly fine everywhere else, but not in the EA app. I have made sure that the region setting is right. None of the tips on EA help have worked. I am lost:(
Community ManagerHi mathildeta
What's the exact error you're seeing when you try to make a purchase?
The error says "we are unable to verify your credit or debit card. Please check your payment details and try again. Alternatively try another credit card or payment option or check with your card issuer or bank."
Community ManagerThanks for the details, first let's try each of these steps:
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
How do I get in touch with the live support team? The link you sent only sends me back to the forums og to a chat bot. The same thing happens when I try to follow the step by step tutorial on EA's website😓
I'm having the same issue as you, have you made any progress?
Im having the same issue and i dont know what to do.. ANY help would be great
apparently debit card doesnt work so you have to use something else
I am still not able to purchase new packs. Not with debit, credit card or my friends cards
