Can't purchase games
I have tried for many days to purchase a new Sims 4 expansion pack, but the same error comes everytime. I have tried with both mine and my friends debit and credit cards (we have different banks). Our cards work perfectly fine everywhere else, but not in the EA app. I have made sure that the region setting is right. None of the tips on EA help have worked. I am lost:(
Thanks for the details, first let's try each of these steps:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
