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Ducckd's avatar
Ducckd
4 years ago

Certain Games Won't Launch From EA Desktop

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch Game When did th...
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Ducckd's avatar
Ducckd
4 years ago

Hi @EA_Jason, 

Thanks for getting back so quick.

I don't think I did uninstall them before I installed EA desktop. However, I have uninstalled them multiple times since then and they still don't work.

I got the games through EA play on both Origin and  EA Desktop. I had to use EA Desktop in order to use EA Play via xbox game pass. I never purchased any of the games outright.

EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

In that case I would like to rule out that this is a local issue by testing if you can download/install/play the games on another computer. Is that something that is possible @Ducckd?

Apologies for the late reply, weekend got in the way and I was off for a few days. 

  • Ducckd's avatar
    Ducckd
    4 years ago

    Hi @EA_Jason ,

    Forgot to reply.

    This is the only pc I can use. Is there anything else I can do?

    • EA_Jason's avatar
      EA_Jason
      Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
      4 years ago

      The error message looks like a connection error message. 

      Have you tried rebooting the router and using a wired internet connection? It might also help performing a clean boot or disabling your anti-virus and firewall. 

      • Ducckd's avatar
        Ducckd
        4 years ago

        I have tried rebooting router and I did a clean boot back when the problem first arose. I have tried disabling my antivirus and firewall

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