Charged for a second time.
I purchased the Sims 4 Horse Ranch expansion pack along with the greenhouse haven kit today. I was charged, and got confirmation emails for both of them. A few hours later, my game crashes, and the E...
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I had the same issue! I bought a bundle with for rent, wedding story and my pet stuff and even got a few hours of gameplay in, then i log on again and I'm told that it was removed from my library and that i'll have to repurchase it? Ridiculous, I paid quite a bit for it too. I literally have the bank statement to prove it.
I logged a ticket with support asking for the games back or for a refund, it'll be such a bummer to lose $60 over this as I'm a huge sims fan :(
Same thing happened to me with a game pack I bought two days ago. I played it for a few hours then it disappeared from my list of add-ons and my EA account says the payment failed, but I was charged. Now I can't play that save that saw a few hours of play with that pack because it's missing. :( Waiting on a response to my support ticket; I couldn't access live chat support when I tried.
This exact thing happened to me, it let me download and use 3 kits I purchased on August 7th and then the next time I went to play it said I didn’t own them. I checked my order history and it now says the payment failed. I used money from my EA wallet and CC and now the EA gift card money is just gone and the charge isn’t even pending in my bank account it’s posted. I’ve reached out to EA for help but they are horrific and extremely difficult to even try and create a support ticket.
