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aStrayBanana's avatar
aStrayBanana
3 years ago
Solved

Collection not loading; Errors when logging in/installing games [March 16, 2023]

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe...
bug
mac
pc
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hi everyone, 

    It looks like the issues with the Collection not loading as well as the login errors should now be resolved. If you're still seeing an error when you're trying to install a game in the app, please try logging out and logging back in to see if that helps. 

    Thanks for being patient with us while we've been working to get this fixed! 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Hi everyone, 

It looks like the issues with the Collection not loading as well as the login errors should now be resolved. If you're still seeing an error when you're trying to install a game in the app, please try logging out and logging back in to see if that helps. 

Thanks for being patient with us while we've been working to get this fixed! 

SharpBunny5's avatar
SharpBunny5
3 years ago

Nope, still receiving download errors after being stuck on "preparing" for the last 3 hours 😕

  • Katchick07's avatar
    Katchick07
    3 years ago

    you and me both

    • Stavrikat's avatar
      Stavrikat
      3 years ago

      Soooo guys....i uninstalled the game and all the expansions (I have all of them except for the Growing together), I uninstalled EA app, restarted my laptop, re installed app, reinstalled everything and 3 hours later the last one is growing together and it is again "preparing".....I'm sooooo done....😞

      • SharpBunny5's avatar
        SharpBunny5
        3 years ago

        It's been an entire day and I'm STILL stuck on "preparing" and receiving download errors. Fuming.

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