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aStrayBanana's avatar
aStrayBanana
3 years ago
Solved

Collection not loading; Errors when logging in/installing games [March 16, 2023]

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe...
bug
mac
pc
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hi everyone, 

    It looks like the issues with the Collection not loading as well as the login errors should now be resolved. If you're still seeing an error when you're trying to install a game in the app, please try logging out and logging back in to see if that helps. 

    Thanks for being patient with us while we've been working to get this fixed! 

BylineBelife's avatar
BylineBelife
Seasoned Ace
3 years ago
@xM00NHEADx Thank you. I just tried your approach, and the pack is now downloading. I had tried that before, but now it worked. Perhaps they are beginning to manage to fix it?
Stavrikat's avatar
Stavrikat
3 years ago

Hopefully, I took the day off today to play and i'm still unable to download it...keeps preparing. 

  • SJsStories's avatar
    SJsStories
    3 years ago
    @Stavrikat Yeah, they keep lumping us in with other problems yet no one has been addressing this issue.
    • Stavrikat's avatar
      Stavrikat
      3 years ago

      What can I say I am working technical support for another software company so I'll just say that new software comes with issues 99% of the time...and I should have known better than hoping to play smoothly on the release date and time :P 

      • devoteddgfan's avatar
        devoteddgfan
        Seasoned Novice
        3 years ago

        My game did download but I am missing a lot in the game.  The babies are there but no changing table.  They do have cribs.  Some items are there but no clothing hair, furniture, neighborhood, or game play.  I went though the download on my X-box and it is just perfect.  I do not want to delete any of my games on my computer because one game is not loaded right.  I would like to know if they can help with players who downloaded the game and didn't get all that was supposed to be there.

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