Collection not loading; Errors when logging in/installing games [March 16, 2023]

@geminimom0605I managed to get it to work by going to EA.com and checking my orders. For some reason I had a failed and a processing with the option to change payment method...checked my card in my bank app and realised the payment had not gone through because I have blocked transactions abroad so I unlocked and tried to pay it again...30 minutes later game downloaded and worked....So even though I managed I am so upset for the lack of support. First of all whenever I tried to get a phone call from support my country is not on the list....when you  sell your product in a country you ought to offer support...all customers should be treated equally.... it's not only America and Canada that pays you. Secondly, the chat page was always timed out. I had taken two days off after the release date in expectations of enjoying the game and wasted them in frustration trying to fix it without anyone telling me how to when in fact it was an easy fix that took 35 minutes in total....I feel severely disrespected as a customer for support to be unavailable on both channels for me even though I paid the same as everybody else paid....if one chat advisor had responded and told me to check my order I'd have enjoyed playing on my off days instead of trying to fix this. I even erased my whole pc to factory settings out of frustration before I randomly stumbled across the payment issue.....