Forum Discussion

A8e5's avatar
A8e5
3 years ago

Controllers not working with Steamlink and EA app

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
bug
mac
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

In that case @A8e5 I'd recommend reaching out to Steam support as the issue appears to be related to using the Steam link and we are not able to assist with issues related to third party hardware.

Darko

A8e5's avatar
A8e5
3 years ago
@EA_Darko The issue only occurs when using the EA app. It works absolutely fine when using the Origin app so the issue must be with the EA app.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    If it works fine when using the EA app on your system @A8e5 and only occurs when using third-party hardware then this is not something we can assist with.


    We are not able to help with issues related to non-EA hardware.


    Darko

    • A8e5's avatar
      A8e5
      3 years ago
      @EA_Darko Ok I guess I won't be upgrading to the EA app any time soon. It looks like Steam doesn't work at all with games in the EA app (configs and overlays etc,) so a lot of people will not be upgrading I would assume.
      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hey @A8e5 I use EA App and Steam without any issues.


        Your issue is that you are seeing an issue when using a third-party piece of hardware that was discontinued a number of years ago. We cannot assist with such hardware as it is not EA hardware.


        Darko 

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