Sims 4 Packs missing. I played the game yesterday all my packs were there. Logged on today and I can't save my save because the luxury stuff pack is missing and so is Jungle Adventure. I went through the manage add-on, but they're also not there. I checked my payment history. Also not there. What has happened? What do I do to get them back, because I was in the middle of a legacy challenge? ☹️ Please save me. edited title for visibility. -puzzlezaddict Edit By Crinrict: Added Tag to Title. Please also see this for further info: https://answers.ea.com/t5/General-Discussion/EA-app-says-that-a-game-has-been-removed-from-my-library/m-p/13743883

RESOLVED - Post Marked as Solution for Visibility Hey all, The underlying issue that was causing this was resolved at around 0600 PT. If you're still running into this issue now, please clear your EA app Cache and restart your computer, then try again. If that doesn't resolve the issue please run an EA Error Report and post the string in this thread along with your operating system so we can take a look. Thanks!

[CURRENT ISSUE] Sims 4 DLC owned in Steam/Epic/XBox Pass missing in EA App

137 Replies

benwoll
2 years ago
I downloaded the sims 4 on the EA app on my computer but none of my expansion packs are available to download. Someone help me please. They were all there on Origin but it made me uninstall.
Mishka6612
2 years ago
@Mishka6612 Quick update, now a kit is missing.
maenthis
2 years ago
My sims 4 game was deleted, and I don't know why. I cannot find any contact to support, any possibility to chat. I want to get my game back.
Who I can contact to get direct explanation why it happened and how to fix this?
Malinuka
Seasoned Newcomer
2 years ago
Bei mir fehlt das "An die Arbeit" Pack. Es ist auch in dem Bestellverlauf nicht auffindbar.
spkCustodes
2 years ago
Hey guys.
Today I faced weird issues with Sims 4 via Steam.
Issue 1:
Trying to launch Sims via Steam and I can see an error (screenshot 1)
Why do i have no access? Played yesterday it was ok
it was fixed by PC rebooting
anyway I have another weird issue:
In Steam library i have 5 DLC's
but when im launching the game it shows me like i have no DLC's (screenshot 2)
and again Yesterday everything was good!
yes, im in the right account, i have only one account and only Im using my PC
yes, i already did Steam Verify Files
yes, i did relogin to Steam and EA
yes, i did reboot PC several times
BeachBoo90
Rising Traveler
2 years ago
Logged in and I am also missing Jungle Adventure, Luxury Party and the Fashion Street Kit
Marvelqueen1014
2 years ago
I tried to play the sims and it shows that all the packs that I bought aren't showing up in the game and I have to purchase them again when I have then downloaded on steam and was working perfectly a day ago
Mol_0105
Seasoned Newcomer
2 years ago
yep same here, had all 3 yesterday, now they're showing as not purchased. Made my NSB save unplayable
Missing Packs - Copy.docx196 KB
eufrosineriel
2 years ago
I wonder if anyone had their The Sims 4 packs & DLC deleted from The EA app? How do I get them back?
Fyi, I bought my packs from Steam. Everything went fine until yesterday, I redeem the free kits from The EA app and now, the game said I didn’t have any packs that I used to have. What should I do?
fanl1121
2 years ago
@crinrict Today when I opened the sims 4, it was normally running, but I just closed the game for a rest, then when I opened again, all packs I purchased from the Steam are gone!!, only three packs left as these three packs are bought from the EA.