Forum Discussion

Mishka6612's avatar
Mishka6612
2 years ago
Solved

[CURRENT ISSUE] Sims 4 DLC owned in Steam/Epic/XBox Pass missing in EA App

Sims 4 Packs missing.  I played the game yesterday all my packs were there. Logged on today and I can't save my save because the luxury stuff pack is missing and so is Jungle Adventure. I went thr...
pc
technical issues
  • EA_Cade's avatar
    EA_Cade
    2 years ago
    RESOLVED - Post Marked as Solution for Visibility

    Hey all, 

    The underlying issue that was causing this was resolved at around 0600 PT. If you're still running into this issue now, please clear your EA app Cache and restart your computer, then try again. 

    If that doesn't resolve the issue please run an EA Error Report and post the string in this thread along with your operating system so we can take a look.

    Thanks! 

leosgrl88's avatar
leosgrl88
2 years ago

So EAHelp twitted that TS4 needs to be updated before June 10 or else the game won't launch. What about those still not able to access their gaming library? How am I suppose to update when there is nothing there to update? It's been weeks and absolutely NOTHING has been done to correct this issue, nor have I gotten a response to any of my inquiries. I've been playing since TS OG and this is the way I have to remember what was once a great franchise. Money down the drain. 

leosgrl88's avatar
leosgrl88
12 months ago

It's been 6 weeks and still no resolution, and no one has reached out to try to help me solve this issue, except for the middle finger from EA. The only games I own are SIMS games and I can't access my library to play them. THOUSANDS of dollars down the drain. 

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