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MonkeyPigFace's avatar
5 years ago

DirectX Setup Error: An internal error occurred.

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) cb444743-aacf-4fc3-bb1c-2f86bbaadfc5
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 24.04.21 16:55
Summarize your bug Whenever I try to download a game, it gets to the finalizing stages then gives me the error message "DirectX Setup Error: An internal error occurred."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Open EA Play 2. Attempt to download game 3. Get error message
What happens when the bug occurs? I get the error message a few times (usually three, sometimes two if I haven't just miscounted), and then the install just fails.
What do you expect to see? A downloaded game in my library

I've seen several other threads that mention the same issue but none of the solutions I've seen have worked for me.

1 Reply

  • Quick update on this, it's almost definitely not a DirectX thing. I just downloaded the newest windows update (which should update DirectX if its outdated, I believe) and used it as an excuse to test it, and I get the same result immediately after restarting.

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