Forum Discussion

firstzpro's avatar
firstzpro
3 years ago
Solved

Disabled account unable to receive password reset email

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
bug
mac
pc
  • EA_QueenBee's avatar
    EA_QueenBee
    3 years ago
    Hey @firstzpro,

    If your account has been disabled, then it should send a password reset link to the email address that was last associated with the account before it got disabled. I recommend checking any email addresses that you might have used when making the account, just in case it shows up there. Once you've reset the password, then the account should reactivate.

    If you can't find said account, then I recommend reaching out to our live support team via the following link to see how they can best help you:

    https://help.ea.com/en/contact-us/

    They'll hopefully be able to get you back into your games.
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @firstzpro,

If your account has been disabled, then it should send a password reset link to the email address that was last associated with the account before it got disabled. I recommend checking any email addresses that you might have used when making the account, just in case it shows up there. Once you've reset the password, then the account should reactivate.

If you can't find said account, then I recommend reaching out to our live support team via the following link to see how they can best help you:

https://help.ea.com/en/contact-us/

They'll hopefully be able to get you back into your games.
firstzpro's avatar
firstzpro
3 years ago

Hi, as I've explained I didn't receive any password reset email. I've checked my spam folder also nothing there. I have reached out to live support and they redirected me here, and now you are asking me to go back to them? It seems like this is an issue that is happening to many other users as well but nothing has been done to resolve it. There is clearly something wrong with you system. Could you at least check and confirm the password reset email was sent out to my email?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @firstzpro,

    We're not able to look into accounts here on the forums, unfortunately. I recommend checking your spam folders just in case, otherwise the account might have been made with a different email address than the one you think it is.

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